Engage, evolve, and elevate your business with EagleONE’s inbound support services. By outsourcing your inbound calls, you’ll have more time to focus on your core business offering while knowing that qualified individuals take customers’ calls. Let our team help you exceed customer expectations.
Why spend your time on tasks like taking product orders, receiving complaint calls, and processing return requests when you can focus on the evolution of your business?
When you outsource inbound call center services, you can count on trained professionals to answer and handle your customers’ concerns while you continue to innovate. But it’s more than having someone ready to answer all your calls. The benefits of outsourced call center services include:
Choose a company that demonstrates a great customer experience and dependable customer support.
EagleONE features a wide range of inbound call center services that help your business run efficiently.
In addition to phone-based services, we also offer live chat support, email support, order management support, technical support, and reservations and appointment setting. Our team enhances your reach and exceeds customer expectations with these services.
Learn more about our various solutions below.
Live chat support is ideal for customers who prefer having chat-based conversations with business support teams. Our team will promptly address your customers’ questions on your behalf, while crucial concerns will be swiftly connected to the appropriate department within your organization.
This inbound customer support service is accessible. Customers don’t need to make much of an effort looking for a contact page, copying an email address, or dialing your business number. The convenience boosts customer satisfaction rates and keeps people loyal to your brand.
Customers who are particularly careful about a paper trail appreciate email support more than other types of customer support. Emails are easily accessible and are generally a trustworthy communication channel. They also give your customers the ability to attach files when necessary.
Email support is also ideal if your organization is interested in getting a better grasp on any customer issue and being more accurate with the response. This inbound customer service solution lets people describe their concerns in detail so we can help them resolve the matter more effectively.
Order taking support is a suitable option if your main goal is to streamline daily operations and ensure the timely delivery of your products. By outsourcing this inbound call center service to us, we accommodate your customer orders and communicate these accurately and immediately to your in-house team for fulfillment.
A full-service order taking system ensures each order is placed and confirmed. It triggers warehouse processing, allowing you to reconcile the order for sales and inventory purposes, to ship the order as soon as possible, and send a post-sale follow-up email to your customer. Let’s discuss the process today.
As an inbound call center service provider, we provide various technical support solutions. For example, we can help you address simple resolutions through our trained agents. You can also let us handle your online help desk with a live support agent so you can focus on your business.
Outsourcing this service is ideal if your customers’ general questions and common technical issues have a set response. If this is the case, our technical support solutions can improve your operational efficiency. We scale these services based on what you need.
It’s not easy to generate leads, schedule reservations, and validate and verify appointments. Your team can focus on providing the best services for your customers while we handle the reservations and appointments for you. Our clearly-defined process ensures you can accommodate all customers and generate higher revenue.
Our reservations and appointment setting service is available for your varying business needs, from virtual conferences to event registrations to office appointments. We address your clientele using your cultural tone to maintain consistency throughout their customer journey.
EagleONE is committed to engaging your customers, evolving your business, and elevating your industry footing through technology-enabled solutions. Outsource inbound call center services with us today.