Meet The Team

Our Leaders

Our team works smart and diligently to guarantee Eagle One’s clients are always represented as forward-thinking, trusted leaders in their industry who deeply care about their customers. With enthusiasm, experience and attention to customer service, our trailblazers, innovators and influencers motivate your future growth and ongoing success. We strive to personify your vision and ideals. US based white-glove customer experience is now available to your customer at internationally competitive rates.

Mike Hutzel

Mike Hutzel

CEO

Jim Borum

Jim Borum

Chief Customer Experience Officer

Diane Hutzel

Diane Hutzel

COO & CFO

Stephan Terrell

Stephan Terrell

VP of Operations

Edie Okamoto

Edie Okamoto

Chief Strategy Officer

Leslie Lee

Leslie Lee

Director of Client Success

Mike Hutzel

Mike Hutzel

CEO

Mike Hutzel, CEO and Founder, brings his deep and wide understanding in the industries we serve. He gained his knowledge from working as Director of Strategic Initiatives, Client Services Director, and Vice President of Sales. He and his teams create and improve sales metrics and analysis. We tweak and improve marketing strategies assuring measurable ROI. Mike Hutzel’s 25 years of experience in the Customer Experience industry serve Eagle One’s clients and lead to higher satisfaction levels of customers and stakeholders.

Mike Hutzel brings experience in the following verticals: banking, payment processing, retail, non-profit, insurance, identity protection, healthcare, IT, and staffing augmentation. Mike Hutzel also brings experience with federal-level and state-level governmental clients and contractual obligations for fulfillment.

Mr. Hutzel brings both an undergraduate and graduate degree from The Ohio State University. He also serves as the Membership Director for Knights of Columbus Council 13813, Lay Spiritual Director of Christ Renews His Parish (CRHP) Ministry

Jim Borum

Jim Borum

Chief Customer Experience Officer

Jim Borum, CXO’s primary focus is helping Eagle One’s clients improve their customer experience while increasing revenue and profit. Eagle One’s CXOne Operating Model provide customers with process and data driven solutions. Prior to joining Eagle One Jim Borum served as Director of Customer Engagement and Sales at CLEAResult, North America’s largest consulting firm specializing in the utility space. He founded a “Top 50” contact center and has held several executive positions at leading contact centers across North America.

A 25-year veteran of the BPO industry, Jim Borum worked with leading companies such as Discover, Duke Energy, Sprint, Swarovski, Florida Power and Light, The Home Depot, NIH and The Weather Channel. A frequent speaker and presenter in the contact center industry he has spoken at SOCAP, CCNG, Contact Center World, PACE, ICMI and several vendor conferences for contact center services. He formed and managed award-winning teams that were recognized for exceptional service including Best Client Services Vendor – Discover Financial, and most recently the American Business Awards “Stevie” for Best Customer Service Department in 2017 (Bronze).

Jim holds several industry designations including COPC (Customer Operations Performance Center), ccSigma (Contact Center Six Sigma and Lean Sigma) Yellow Belt and is currently working on his CCXP in Customer Experience. He is a graduate in Executive Leadership, Johnson School of Management, Cornell University and attended the University of North Florida and Florida State College for undergraduate studies in business administration.

Diane Hutzel

Diane Hutzel

COO & CFO

Diane Hutzel is key in developing and implementing Eagle One’s clients direct marketing programs, telemarketing programs and our customer satisfaction experiences. She and her teams custom train our call center personnel to focus on client satisfaction. Her unique touch of inspiring our teams to “own” their position on behalf of our clients, consistently leads to unsurpassed satisfying customers experiences.

Rapidly expanding ROI is the result of a consistently satisfying customers experience. Diane Hutzel has personally developed and is in charge of our unique way of merging technology with conversational matrices that result in personalized customer experiences that result in measurable sales.

Eagle One’s core competency and proprietary system was developed under Diane Hutzel’s leadership. Engage, Evolve, and Elevate the client relationships with every interaction. Our clients’ grow their inbound sales volume from start ups with as little as $14,000.00 annual revenue to annual revenue in the tens of millions.

Diane Hutzel’s management style is popular with our clients as well as with our internal teams of experienced professionals leading to repeated results in customer satisfaction, excellent client retention, and innovative new program implementations.

Mrs. Hutzel leverages 25 years of providing superior Customer Experiences to our clients stake holder relationships in verticals such as non-profit, government, retail, automotive, legal, energy and insurance. This breadth and depth of experience is utilized to serve the clients and partners of EagleONE.

Stephan Terrell

Stephan Terrell

VP of Operations

Stephan Terrell ,VP of Operations, started his career in the customer experience center industry in 1991. He has worked with several different contact centers and has held a variety of key positions.

At Eagle One he shares his experience gained as the QA, Team Lead, Trainer, Supervisor, and Program Manager. He is a celebrated team leader who has a record of high people retentions. He organizes client projects ranging from cost effective shared desk services for start up companyes to very large Fortune 1000 international projects. He teaches his teams to analyze and consistently improve the customer experiences. His ability to collect and analyze real time data provides deep management insights leading to core customer experience strategies. His methologies have been used to grow ROI for Eagle One clients while providing customer satisfaction regardless of the contact methods: Email, phone, chat, social media, Whatsapp, etc.

Stephan Terrell leads teams for inbound and outbound efforts for our clients. His experience working on projects that require high security, allows him to create solid programs for client education on how to best keep their customers’ data safe. He leads and attracts our teams of senior industry experts and provides incentives for ever higher productivity, always with measurable satisfying customer experiences in mind. His ability to identify and retain team members who desire professional and financial growth assures that our client’s customer experiences teams’ skill levels improve as our clients’ needs increase. Stephan Terrell cares about the quality of our teams as much as our clients care. Therefore, we often grow, train, and develop teams that stay with specific clients for many years, allowing them to know our clients’ customer on a personalized basis.

Stephan Terrell gained experience in multiple verticals such as government, retail, banking, payment processing, and software development.

Edie Okamoto

Edie Okamoto

Chief Strategy Officer

Edie Okamoto is an international marketing and media professional with over 30 years of experience working with technology, consumer-oriented and media companies. Ms. Okamoto has held roles in business development, marketing, advertising and media relations experience, setting up distribution internationally, as part of an internal team or on a consulting basis. Ms. Okamoto has experience in Europe, the Americas, Asia, the Middle East and Africa. Her efforts are helped by her vast personal network of industry and media experts in over 30 countries. She is fluent in English, German, and speaks some French and Spanish.

She provides advice to C-level managers on how to organize their companies internally to have their operations match their messaging for customers and stakeholders. The clients are then able to achieve, finance, and handle the exponential growth they experience with good products and strategic promotions. This typically includes: research for possible consumer adoption metrics; setting up key client partners for proof of concept; strategic partners within distribution and the media; filling the core management team with highly qualified people; and raising money. She has experience with advising companies through rapid growth periods, receiving funding, international expansion, and adding new product lines or divisions. She also provides guidance as a change agent when a company wishes to adapt to new industry conditions or a changing competitive landscape. She has brought together and managed, audited PR, Market Research, and Advertising in over 33 countries.

Clients included Microsoft, HP, Motorola, Mitsubishi, DRI, Seagate, Hyundai, Alcatel, L’Amy, & Cartier. She served media companies such as IDG, Ziff-Davis, ABC & Disney. She has assisted in setting up distribution for Kroger’s, Safeway, Raley’s, Macy’s, Nordstrom, Kaufhof, Le Printemps, Barney’s, Rite Aid, Walgreens, Walmart, AutoZone, Avnet, Arrow’s, Ingram Micro, & Amazon.

Leslie Lee

Leslie Lee

Director of Client Success

Ms. Lee serves as the Director of Client Success at EagleONE. Leslie brings 16 years of professional experience to the team with various experience in the financial sector, entrepreneurial endeavors, BPO and Client Services. Leslie has served in various roles that have had her both on the front lines engaged in customer experience as well as management of personnel and client expectations. Leslie has a realistic grip on the bigger picture for our clients because she knows what it’s like to represent them personally in the marketplace.

Leslie has developed her inter-personal skills both in her customer experience roles and with entrepreneurial experience. She understands the complexity and importance of getting things done properly, on-time, and with a level of professionalism that maximizes customer experience. Leslie knows how to balance the experience of the end-user customer with our client’s profitability standards, ensuring that the highest quality expectations are always met on both sides. Her career has included leaders in many industries including Terminix, Jackson Hewitt and DeVry University.

As a college-educated mother of a child with special needs, Leslie also brings the personal resiliency and determination to go above and beyond the normal call of duty in her personal and professional life. This benefits the EagleONE team in her interactions with her colleagues and her commitment to excellence for each and every client. She gets the job done well, each and every time.