Blog

December 21, 2022
A Quick Guide to CX Strategy

Do you have a customer experience strategy, and why is it important? A customer experience strategy (CX) is a plan...

Read More
December 20, 2022
Level Up Your Call Center 2023

Customer loyalty is more important than ever, and prioritizing customer service can help your company stand out. In 2023, focus...

Read More
November 30, 2022
Are You Listening to Your Customers? VOC Programs

Consumers increasingly choose companies based on the experiences they provide. And 75 percent of U.S. consumers have changed their shopping...

Read More
November 28, 2022
Quiet Quitting. The Great Resignation Continues

The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged....

Read More
November 10, 2022
Go With Confidence Down That Road

The root of the English word "confidence" is "fido," which means "trust," "believe," or "confide in." The prefix "con" indicates...

Read More
November 9, 2022
Go The Extra Mile

Most brands strive to meet their customer's expectations, but if you want to stand out, you must do something extra....

Read More
November 3, 2022
The AI Revolution in Customer Service

Artificial Intelligence (AI) is one of the most disruptive technologies of our time, and early adopters are already experimenting with...

Read More
November 2, 2022
Shaping a High-Performance Team

There's something not quite right at work, you're in early, leave late and a full lunch break is a distant...

Read More
November 1, 2022
Resisting Change

Changes are often met with resistance, whether it's implementing a new project management platform or reorganizing the company. The problem...

Read More
October 26, 2022
The Total Experience Strategy and Why it’s Important.

Total Experience seeks to combine customer experience and employee experience into a single streamlined experience across every business segment, function,...

Read More
1 4 5 6 7 8 10
©2022 Eagle One Group. All rights reserved.
crossmenuchevron-downarrow-up
EagleONE
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram