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November 30, 2022
Are You Listening to Your Customers? VOC Programs

Consumers increasingly choose companies based on the experiences they provide. And 75 percent of U.S. consumers have changed their shopping...

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November 28, 2022
Quiet Quitting. The Great Resignation Continues

The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged....

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November 10, 2022
Go With Confidence Down That Road

The root of the English word "confidence" is "fido," which means "trust," "believe," or "confide in." The prefix "con" indicates...

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November 9, 2022
Go The Extra Mile

Most brands strive to meet their customer's expectations, but if you want to stand out, you must do something extra....

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November 3, 2022
The AI Revolution in Customer Service

Artificial Intelligence (AI) is one of the most disruptive technologies of our time, and early adopters are already experimenting with...

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November 2, 2022
Shaping a High-Performance Team

There's something not quite right at work, you're in early, leave late and a full lunch break is a distant...

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November 1, 2022
Resisting Change

Changes are often met with resistance, whether it's implementing a new project management platform or reorganizing the company. The problem...

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October 26, 2022
The Total Experience Strategy and Why it’s Important.

Total Experience seeks to combine customer experience and employee experience into a single streamlined experience across every business segment, function,...

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October 19, 2022
Language Translation will Boost Customer Service

To provide an excellent customer experience, businesses need to employ a variety of strategies, and offering translation services to their...

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October 17, 2022
Recasting the Customer Experience using Technology

Augmented Reality can be used to give customers a unique experience. For example, Ikea uses AR to allow customers to...

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