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November 2, 2022
Shaping a High-Performance Team

There's something not quite right at work, you're in early, leave late and a full lunch break is a distant...

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November 1, 2022
Resisting Change

Changes are often met with resistance, whether it's implementing a new project management platform or reorganizing the company. The problem...

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October 26, 2022
The Total Experience Strategy and Why it’s Important.

Total Experience seeks to combine customer experience and employee experience into a single streamlined experience across every business segment, function,...

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October 19, 2022
Language Translation will Boost Customer Service

To provide an excellent customer experience, businesses need to employ a variety of strategies, and offering translation services to their...

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October 17, 2022
Recasting the Customer Experience using Technology

Augmented Reality can be used to give customers a unique experience. For example, Ikea uses AR to allow customers to...

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October 14, 2022
All Aboard! Long Term customer Retention

Attracting and retaining new customers is critical to business success, yet many customers get discouraged during their initial attempt to...

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October 4, 2022
Building Brand Trust

Brand trust is customers’ confidence in a business to consistently deliver on its promises. It is the reputation earned when...

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September 27, 2022
The Importance of Speed with Customer Service

Technology has created a frenzy, putting information and people at our fingertips, and doing so at speeds that continue to...

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September 20, 2022
The English Idiom

English idioms are used to express certain ideas or opinions and understanding them is important for learning the English language....

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September 8, 2022
Maintaining Your Customer Journey Map

A customer touchpoint is any interaction a customer has with a business, from first learnings to repeat sales. There are...

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