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September 27, 2022
The Importance of Speed with Customer Service

Technology has created a frenzy, putting information and people at our fingertips, and doing so at speeds that continue to...

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September 20, 2022
The English Idiom

English idioms are used to express certain ideas or opinions and understanding them is important for learning the English language....

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September 8, 2022
Maintaining Your Customer Journey Map

A customer touchpoint is any interaction a customer has with a business, from first learnings to repeat sales. There are...

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September 6, 2022
Podcasts Don't Work You Say ? Listen Again!

The C-suite has a variety of reactions when suggesting podcasting as a marketing channel, but with the rise of DTC...

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August 31, 2022
The Times They Are a Changin'

Younger consumers prefer using digital channels for a considerable portion of the buyer journey. Retailers should provide a wide range of...

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August 30, 2022
Asynchronous Engagement

In 2022, the customer service industry is experiencing a seismic shift and companies adopting a gig-style staffing model to cope...

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August 29, 2022
Are Franchises Pandemic Resistant ?

A once-in-a-lifetime global pandemic touched every aspect of our lives and led to unemployment levels not seen in the past...

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August 26, 2022
When Things Go Wrong

When things go wrong, businesses should take a powerful interest in setting things right, instead of just getting the mess...

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August 23, 2022
Some Benefits of Franchising

Franchising provides benefits for both seller and buyer. For franchisors, the main benefit is the opportunity to use other people's money...

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August 19, 2022

Family time can be an escape from the demands and deadlines of daily life, and offers many benefits such as...

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