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February 1, 2023
Is it Time to Detox ?

Is it time to detox your call center? If so, start here. Get the foundations right, ask agents what their...

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January 17, 2023
The Genomic Revolution has Begun

The primitive era had land, the industrial era had steel machines, and the information age will have data. Data has...

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January 12, 2023
The Importance of the QR Code

Great customer service is an absolute for any business hoping to do well in today's hyper-competitive market. QR codes are a...

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December 30, 2022
Scaling Your Business?

When a business is ready to scale, its customer service department must be able to handle the additional customer interactions....

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December 21, 2022
A Quick Guide to CX Strategy

Do you have a customer experience strategy, and why is it important? A customer experience strategy (CX) is a plan...

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December 20, 2022
Level Up Your Call Center 2023

Customer loyalty is more important than ever, and prioritizing customer service can help your company stand out. In 2023, focus...

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November 30, 2022
Are You Listening to Your Customers? VOC Programs

Consumers increasingly choose companies based on the experiences they provide. And 75 percent of U.S. consumers have changed their shopping...

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November 28, 2022
Quiet Quitting. The Great Resignation Continues

The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged....

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November 10, 2022
Go With Confidence Down That Road

The root of the English word "confidence" is "fido," which means "trust," "believe," or "confide in." The prefix "con" indicates...

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November 9, 2022
Go The Extra Mile

Most brands strive to meet their customer's expectations, but if you want to stand out, you must do something extra....

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