July 13, 2022
Delve Into Deep Learning With AI

Deep learning-based applications allow businesses to automate and personalize different workflows in their customer service and take advantage of their...

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July 12, 2022
Powering Down. It's Okay To Unplug!

Technology is ubiquitous, and we carry our world of information in our pockets or purses in the form of a...

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July 6, 2022
Evolution in CX Technology

Investment in CX technology is growing, and 2022 will see a continued focus on CX to build deeper, more meaningful...

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July 6, 2022
Add Some Spice to Your CJM!

Customer journey maps are made to visualize the customer's path from initial thought all the way to action. They can...

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June 28, 2022
The North Star Metric

The North Star metric must do three things: lead to revenue, reflect customer value, and measure progress. The North Star...

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June 24, 2022
The Great Resignation of 2022

 The current labor market is challenging for employers, with 83 unemployed workers for every 100 job openings and millions of...

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June 23, 2022
The Customer Journey Map

Much like the epic adventure and map that guided the “Goonies” to one-eyed Willies’ treasure, a customer journey map is...

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June 22, 2022
Clear Communication Using Phonetics

The phonetic alphabet is a system of representing the sounds of speech using written symbols and is used by linguists...

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June 15, 2022
The Importance of Employee Loyalty

A loyal employee is one who has worked for your company for many years and has always focused on the...

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June 14, 2022
Create Effective Customer Service emails

Customer service is the most important aspect of maintaining a prosperous business. It helps you to improve customer retention rates...

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