Is it time to detox your call center? If so, start here. Get the foundations right, ask agents what their...
Is it time to detox your call center? If so, start here. Get the foundations right, ask agents what their...
The primitive era had land, the industrial era had steel machines, and the information age will have data. Data has...
Great customer service is an absolute for any business hoping to do well in today's hyper-competitive market. QR codes are a...
When a business is ready to scale, its customer service department must be able to handle the additional customer interactions....
Do you have a customer experience strategy, and why is it important? A customer experience strategy (CX) is a plan...
Customer loyalty is more important than ever, and prioritizing customer service can help your company stand out. In 2023, focus...
Consumers increasingly choose companies based on the experiences they provide. And 75 percent of U.S. consumers have changed their shopping...
The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged....
The root of the English word "confidence" is "fido," which means "trust," "believe," or "confide in." The prefix "con" indicates...
Most brands strive to meet their customer's expectations, but if you want to stand out, you must do something extra....
