Blog

November 28, 2022
Quiet Quitting. The Great Resignation Continues

The world of work is currently going through a volatile period, and a new phenomenon called quiet quitting has emerged....

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November 10, 2022
Go With Confidence Down That Road

The root of the English word "confidence" is "fido," which means "trust," "believe," or "confide in." The prefix "con" indicates...

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November 9, 2022
Go The Extra Mile

Most brands strive to meet their customer's expectations, but if you want to stand out, you must do something extra....

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November 3, 2022
The AI Revolution in Customer Service

Artificial Intelligence (AI) is one of the most disruptive technologies of our time, and early adopters are already experimenting with...

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November 2, 2022
Shaping a High-Performance Team

There's something not quite right at work, you're in early, leave late and a full lunch break is a distant...

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November 1, 2022
Resisting Change

Changes are often met with resistance, whether it's implementing a new project management platform or reorganizing the company. The problem...

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October 26, 2022
The Total Experience Strategy and Why it’s Important.

Total Experience seeks to combine customer experience and employee experience into a single streamlined experience across every business segment, function,...

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October 19, 2022
Language Translation will Boost Customer Service

To provide an excellent customer experience, businesses need to employ a variety of strategies, and offering translation services to their...

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October 17, 2022
Recasting the Customer Experience using Technology

Augmented Reality can be used to give customers a unique experience. For example, Ikea uses AR to allow customers to...

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October 14, 2022
All Aboard! Long Term customer Retention

Attracting and retaining new customers is critical to business success, yet many customers get discouraged during their initial attempt to...

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